Agent FAQs
We engage a network of select wholesale, retail & specialty agents with sizable workers compensation books. If you’re interested in becoming an appointed agent, please reach out to [email protected].
Work with the administrator at your agency to add you as a user on the BerkleyNet online portal. If you run into issues, please contact our team at [email protected].
With over 400+ class codes available, we provide workers compensation insurance for a wide range of industries including construction, manufacturing, transportation, hospitality and more.
We write coverage in 40+ states across the U.S. with a focus on approximately 20 strategic states. Appointed agents can log in to the online portal and use the Check Eligibility Tool.
Policyholder FAQs
Please contact our Underwriting Team at [email protected] to request a Disputed Premium Hold and we will work with you to provide a plan that meets your eligibility requirements.
Due to the sensitive information contained in them, please send us a written request on your company letterhead, signed by an owner or officer of the company. You may send this request to [email protected] or via mail.
Please remember to include instructions on how we should send them back to you by providing your mailing address, email address, or fax number.
Please contact our Underwriting Team at [email protected] to request an Audit Installment Plan and we will help you find a plan that meets your eligibility requirements.
For any and all subcontractors that you use during your policy period, you should obtain copies of their certificates of insurance.
If the certificate dates do not cover your full policy period, make sure they cover the specific period of time that you employed them.
*Please note: Failure to obtain certificates of insurance and any payments made to a subcontractor outside of their coverage period could be eligible as payroll and increase your final audited premium.
Use our chat bot to quickly check your policy status and any open balance by clicking on the icon in the bottom right corner of the screen.
Additionally, you may log in to your BerkleyNet account and view the financial history for your policy.
If your policy number begins in BNU, follow these instructions:
Log in to your BerkleyNet account (or register here) and select the “What would you like to do?” drop down. Choose “View Loss Runs” to generate the document.
If your policy number begins in BNET, follow these instructions:
Log in to your BerkleyNet account and select "Get Loss Run". The button will be in the Quick Tools section on the home page. Clicking on the "Get Loss Run" button will pull up the document in a new tab.
The loss run document will only show the loss experience you've had while you were covered by a policy provided by BerkleyNet. Any losses incurred while covered by a different carrier will not appear. Also, due to the sensitive employee information contained within loss runs, we only send copies of the document to an owner or officer of the policy.
Work with your agent to submit your cancellation.
Please download an Accord Loss Policy Release Form (LPR) here. This will need to be signed by an owner or officer of the policy, then emailed to [email protected].
We work with third party vendors to conduct most of our audits. Check the list below for our current vendors:
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Afirm Solutions
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CP Audits
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Luque Premium Audit Specialists, Inc.
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Morrison Insurance Services Company (MISCo)
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NEIS, Inc.
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Professional Casualty Services, Inc. (PCS)
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ZOOM Audits, LLC
For questions about your audit that the auditor cannot answer or concerns about your audit experience, please contact us at [email protected].
Claims FAQs
A claims adjuster will typically contact you, your employer and any medical providers within 24 hours. They will evaluate your claim, determine & explain your benefits, and make arrangement for medical treatment and any payments. Your adjuster or a nurse case manager will also update your employer on your medical and return to work status.
To get contact information for your adjuster, open the Quick Service & Chat in the bottom right, select "Get Claim Info" and follow the prompts. If you have additional questions or can't find what you're looking for, you can chat with a member of our team.
Dependent upon eligibility and your state's waiting period, your lost time checks are sent via the United States Postal Service and should arrive within three to five business days of being processed. If you would like to know the status of your check, visit berkleynet.com, click on the chat icon, select "Get Claim Info" and follow the prompts.
The waiting period, or length of time you must be disabled due to your workplace injury until you are eligible to receive workers compensation lost time benefits, varies depending on the state and typically ranges from three to seven days. For additional information on the waiting period in your state, visit your state's workers compensation website.
Medical treatment guidelines vary by state. In some states, injured workers must receive treatment from a panel of medical providers chosen by their employer.
Your medical provider(s) should mail any medical bills for treatment of your work related injury or illness to BerkleyNet, PO Box 14817, Lexington, KY 40512. The bill should include your BerkleyNet claim number, date of injury, and personal information.
Upon receipt, each medical bill is reviewed and payment is sent directly to your medical provider once approved. Medical bills may also be sent via email at [email protected].
If you or your employer receive a bill, you may forward it to any of the contact points listed above.
BerkleyNet's pharmacy benefits program is managed by SmithRx. Most pharmacies and all major chains are included in the network.
To find a network pharmacy, call SmithRx at 844-414-0701 or access the list here. Your employer should provide you with a SmithRx temporary first fill pharmacy card, or you can access it here.
If your workers compensation claim is eligible for additional pharmacy benefits, SmithRx will mail you a more permanent pharmacy card to be used during your recovery. Your pharmacist will use the information on your temporary or more permanent pharmacy card to process your prescription so that the cost is covered as part of your workers compensation claim.