All the info you need to submit documentation, get a status and more.
How to Submit a Bill
Submitting bills is easy. Need to find a status?
All bills must be submitted on CMS 1500 or UB04 forms with supporting medical documentation.
Submit via mail
P.O. Box 14817
Lexington, KY 40512
Resources for Medical Providers
Explanation of Review or Provider Payment (EOR/EPP)
Explanation of Review (EOR) or Explanation of Provider Payment (EPP) documents are sent along with payments. View or print these documents by accessing ECHO Health’s Provider Payments Portal.
Medical Bill Review
Our review process is handled by Mitchell Bill Review. For questions, call the support line at 800-732-0153.
Make sure to have your claim number or claimant name ready with the date of injury, date of service and charge amount.
Reconsideration and Appeals
You may submit reconsideration requests using the same mailing or email address as regular bills.
To submit a corrected claim for reconsideration, the bill must be labeled “Reconsideration” with a copy of the original Explanation of Review (EOR) and any supporting documentation.
California Medical Providers
All requests for authorization (RFA) should be sent to:
[email protected] (Email)
QuicRemit Virtual Cards
All medical bill payments are issued through ECHO Health’s healthcare payment solutions. For questions in processing a QuicRemit virtual card payment, contact QuicRemit’s customer service at 877-705-4230, Monday – Friday from 8 AM – 6 PM EST.
For questions regarding EFT payments, EFT enrollment or paper checks, please contact ECHO Health at 888-834-3511.