Workers Compensation Claims Case Study
Discover how Jack Thompson's resilience and BerkleyNet's personalized care led to a remarkable recovery and return to work after a severe injury. Learn about the comprehensive support and innovative return-to-work strategies that made his journey successful.
A Personal Approach to Managing Serious Injuries
Injured Worker: Jack Thompson*
Age: Early 40s
Job: Solar Installation Technician
Location: Eastern United States
Injury: Fractured left leg and ankle
The Accident
Jack Thompson, a solar installation technician in his early forties, is known for his unwavering dedication and positive attitude. A devoted father, Jack's life took an unexpected turn when he fell from a ladder while preparing for an installation, sustaining severe injuries to his left leg and ankle.
Injuries & Challenges
-
Severe Injuries
Multiple fractures requiring surgeries and hardware placement.
-
Complications
Infection at the surgical site, necessitating daily IV antibiotics.
-
Extended Recovery
Six weeks in the hospital followed by time in a skilled nursing facility.
Injured Worker Outcome
-
Full Recovery
Jack returned to work at full duty with minimal permanent disability.
-
Emotional Support
Spending holidays with family boosted Jack's morale.
-
Continued Productivity
Jack remained engaged with his employer during recovery, facilitating a smooth return.
Claims Approach
Comprehensive Care: BerkleyNet coordinated with the agent and policyholder to ensure Jack received the necessary medical treatment.
Personal Support: An onsite medical case manager provided in-person reassurance and oversight.
Holiday Coordination: The team knew continued morale was key to recovery and arranged for Jack to spend time with family during the holidays.
Return to Work Options: Jack's claims representatives coordinated opportunities for Jack to perform sedentary work tasks from his hospital and recovery rooms, and later from home.
Conclusion
BerkleyNet's proactive medical management and creative return-to-work options helped Jack make a remarkable recovery and return to work with minimal permanent disability, which mitigated future claim costs and resulted in overall savings for the policyholder. Jack's journey highlights his resilience and the power of comprehensive support, showcasing the positive impact of personalized care on recovery and well-being.
*Not actual photo, name or description of claimant. Real BerkleyNet story.
BerkleyNet is a member of Berkley, whose member insurance companies are rated A+ (Superior), Financial Size Category XV by A.M. Best Company. We provide workers compensation insurance to a wide variety of businesses across the U.S. Our agents and clients use our online tools to easily quote and manage their policies and connect with our team. If an injury does occur, our claim specialists work to get employees back to health and back to work while responsibly managing the cost of claims.
Please note the information in this article should not be construed as legal advice or as a substitute for professional consulting services. This material is for general informational purposes only, and while reasonable care has been utilized in compiling this information, no warranty or representation is made as to accuracy or completeness. For insurance advice, please contact your licensed insurance agent.